my99's Commitment
At my99, we believe the best entertainment is entertainment enjoyed responsibly. This page brings together all the tools, guides, and support resources you need to keep your gaming experience fun — and never a burden.
My99 goes beyond providing self-control tools — we cultivate a culture of healthy gaming from within the platform itself, for every player in Malaysia.
My99 enforces strict age verification procedures during registration. Only individuals aged 18 and above are permitted to register and play. This is not merely a legal requirement — it is a moral responsibility we take seriously. Any account found to belong to an underage individual will be terminated immediately, without exception.
My99 players can set daily, weekly, or monthly deposit limits in MYR directly from their account settings. Once a limit is set, the system will automatically decline any deposit that exceeds it. Limits can be lowered immediately, but increasing a limit requires a 7-day waiting period — this is designed to protect you from impulsive decisions.
My99 provides in-session time notifications to remind you how long you have been playing. You can also set a session time limit so the system will automatically log you out once the limit is reached. This is especially useful for ensuring you do not lose track of time while playing slots or at a live baccarat table.
If you feel you need a break from playing, my99's Play Break feature lets you block access to your account for 24 hours, 48 hours, 7 days, or 30 days – no reason required. During the break, you will not receive any marketing emails or promotional notifications from my99. Your balance remains safe.
For players who need a more serious step, my99 offers a Self-Exclusion option for periods of 3 months, 6 months, 1 year, or permanently. Once activated, you will not be able to access your account, register a new account, or receive any promotional communications. Activation is immediate and my99 will not attempt to persuade you to reverse it.
The my99 support team is trained to recognise signs of problem gambling and to respond with empathy and without judgment. If you or someone you know needs help, contact us via live chat, WhatsApp, or email at any time. We speak Bahasa Malaysia and we understand the local context of Malaysian players.
Self-Assessment
This is not a formal assessment and your responses are not stored in my99's system. It is simply a brief self-reflection tool to help you evaluate your relationship with playing. Answer honestly – no one sees your responses but you.
Betting is meant to be casual entertainment — much like watching a Malaysia Super League football match on the weekend or playing badminton with friends. When it starts to feel like a necessity or a source of pressure, that is the moment to pause and reassess.
Remember: Answering "Yes" to some of the questions below does not mean you have a gambling problem. It is simply a prompt to pay closer attention to your gaming habits and to consider using the self-control tools available on my99.
All these tools can be activated directly from your my99 account settings or by contacting our customer support team. No interrogation, no judgment.
Set a maximum deposit amount in MYR (RM) for a daily, weekly, or monthly period. A practical way to plan your entertainment budget more effectively. Limits can be lowered immediately; increasing a limit requires a 7-day waiting period.
Set the maximum loss amount you are comfortable with over a given period. Once the limit is reached, your account will automatically prevent any further wagering until the limit resets in the next period.
Set a time limit for each gaming session. The system will alert you when you are approaching the limit and will automatically end the session once it is reached. This helps you play roulette or blackjack with greater discipline.
Take a break from the platform for 24 hours, 48 hours, 7 days, or 30 days. During the break, account access is fully blocked and all marketing communications are paused. Your balance remains unaffected and secure.
The most decisive step — block access to your account for 3 months, 6 months, 1 year, or permanently. During the self-exclusion period, you cannot open a new account on my99, and all promotional communications are permanently stopped.
View your complete deposit, withdrawal, and betting history at any time from the "Account History" section. Full transparency over your playing activity is the most fundamental tool for responsible gaming.
All values are in MYR. Deposit limits can be set according to your budget through your my99 account settings. It is recommended that limits do not exceed 5% of your monthly income.
Step-by-Step Guide
We have deliberately made the process of activating self-control tools as straightforward as possible — so that when you need them, there are no barriers that cause you to delay that decision. Follow these simple steps:
Go to Login page and enter your my99 account username and password. Make sure you are using a secure device and internet connection.
Click on your profile icon or username at the top of the platform and select "Account Settings" from the dropdown menu.
On the Account Settings page, look for a tab or section labelled "Responsible Gaming" or "Self-Control". All control tools are listed there.
Select the limit type — deposit, loss, session time, playing break, or self-exclusion — enter your preferred value in MYR or time duration, and confirm your selection.
Self-control tools take effect immediately upon confirmation. You will receive a confirmation email to your registered address. If you run into any issues, contact my99 via live chat and our team will assist you within minutes.
For immediate self-exclusion or if you are unable to access your account settings, contact my99 customer support by email at support@my99-bangla.com or via live chat. Our team will activate it for you within 24 hours.
Warning Signs — Recognise Them Before It's Too Late
Recognise the early warning signs before they develop into a more serious problem. If you identify two or more of the following signs in yourself, it may be time to use my99's self-control tools or seek professional help:
Responsible gaming is not a one-off initiative — it is a daily commitment we embed into every aspect of my99's operations.
The my99 team proactively monitors gameplay patterns that indicate elevated risk. If we notice something, we will reach out to the player concerned personally — not to reprimand, but to offer support.
My99 will not send offers or bonuses to "entice" players who are on a playing break or self-exclusion back to the platform. Your decision is fully respected.
My99 clearly displays the RTP (Return to Player) rate and house edge information for every slots and Live Casino game. An informed player is a more responsible player.
My99 provides educational content on how to play smart, understand game mechanics, and manage your entertainment budget – so players make decisions based on knowledge, not emotion alone.
Understanding Responsible Gaming
Responsible gaming is a comprehensive approach to gambling that ensures it remains an enjoyable form of entertainment without negatively affecting your life. It is not about stopping you from playing – it is about playing with full awareness, clear control, and boundaries that you set for yourself.
Picture yourself watching a Malaysia Super League match at Stadium Bukit Jalil with friends. You buy the tickets, enjoy some food and drinks, and head home with great memories even if your favourite team lost. That is the same experience we want every my99 player to have whenever they play live baccarat, roulette, or slots – walking away with good memories, not regrets.
The truth is, the house always has an edge in the long run — this is the fundamental mathematics of the gambling industry and it is no secret. Jackpot slots, baccarat, roulette, blackjack — every one of these games has a built-in house edge. This means that playing for too long or wagering too much will almost certainly result in losses. Understanding this reality is the first step towards responsible gaming.
Smart players use entertainment funds they can afford to lose entirely — not money needed for bills, rent, family meals, or car instalments. If losing a certain amount in a single session would affect your daily finances, that money should not be used for gaming. This is not a rule my99 invented — it is a sound financial principle that applies to all forms of paid entertainment.
Depositing via Touch 'n Go eWallet, GrabPay, DuitNow, or Maybank2u should feel the same as paying for a movie ticket or a dinner out – you know what you are spending, you enjoy the experience, and you go home feeling good. When you start feeling compelled to "chase back" the money you have spent, or when the amount you are spending begins to exceed what you can afford – those are the warning signs my99 wants you to recognise early.
My99 is committed to never placing short-term profits above the long-term wellbeing of our player community. A player who games in a healthy, responsible manner for years is far more valuable to us than one who spends heavily in a short time and leaves the platform with a bad experience. That is why every MYR invested in responsible gaming tools is an investment we make willingly.
| Tools | Duration | Active Time |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly (RM) | Immediately |
| Loss Limit | Daily / Weekly / Monthly (RM) | Immediately |
| Session Limit | Per session (in minutes/hours) | Immediately |
| Play Break | 24 hours / 7 days / 30 days | Immediately |
| Self-Exclusion | 3 / 6 / 12 months / Permanent | Within 24 hours |
If you or someone you know needs support related to gaming habits, a range of helpful resources is available across Malaysia.
The my99 Malay-speaking support team is ready to help you activate self-control tools, talk through your playing habits, or simply listen without judgment. Reach us via live chat on the platform or by email at support@my99-bangla.com at any time.
Hospital Bahagia Ulu Kinta (Perak), Hospital Permai (Johor), and government hospitals across Malaysia offer psychiatric and counselling services accessible to all Malaysians, including for issues related to problem gambling.
Talian Kasih (15999), operated by the Department of Social Welfare Malaysia (JKM), provides counselling and referral services covering a wide range of issues including financial difficulties and addiction. Available 24 hours a day.
Certified counsellors and psychologists in Malaysia can provide more personalised professional support for issues related to gambling addiction. Refer to the Malaysian Board of Counsellors or your nearest private hospital for a list of accredited practitioners.
Important: The information above is provided as a general guide for players in Malaysia. my99 does not endorse or accept responsibility for the services provided by any third parties listed. Please contact the relevant organisations directly for the most up-to-date information about their services. If you are in crisis, please reach out to emergency services or someone you trust immediately.
The most frequently asked questions from Malaysian players about responsible gaming features on the my99 platform.
My99 is committed to keeping this platform a safe and responsible environment for all Malaysian players. For more information, please read Terms & Conditions and Privacy Policy us. For any enquiries or to activate self-control tools, contact us at support@my99-bangla.com. We are here to help, 24/7 in Bahasa Malaysia.
My99 is an online casino platform that prioritises the safety and well-being of Malaysian players. Register now and enjoy over 500 games with a minimum deposit of RM10 – with full control in your hands.
Terms & conditions apply. For players aged 18 and above only. Play responsibly.