Terms & Conditions my99 – Complete Platform Usage Guide

Welcome to my99 – an online entertainment platform built exclusively for Malaysian players. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "Player") and my99 ("Platform", "We"). By registering an account, accessing, or using any part of the my99 platform, you acknowledge that you have read, understood, and agree to be bound by all provisions set out in these Terms.

These Terms take effect from the date you register your my99 account and remain in force throughout your membership. If you do not agree with any part of these Terms, please do not register or continue using the my99 platform. Continued use of the platform following any amendment to the Terms will be considered acceptance of the revised Terms.

My99 reserves the right to amend, update, or replace any part of these Terms at any time with reasonable notice. Members are advised to review this page periodically to ensure they remain informed of the latest applicable terms.

For the purposes of these Terms, the following words and phrases shall have the meanings assigned to them:

• "my99" / "Platform"Refers to the website, application, and all services operated under the my99 brand at https://my99-bangla.com.
• "Member" / "Player"An individual who has registered a valid account on the my99 platform and has accepted these Terms.
• "Account"The personal account registered by a Member on the my99 platform, including all associated information, balances, and transaction history.
• "Deposit"Funds deposited by the Member into their my99 Account via approved payment methods, denominated in Malaysian Ringgit (RM).
• "Withdrawal"A Member's request to transfer funds from their my99 Account to a registered payment method.
• "Bonus"Additional credits, free funds, or other benefits granted by my99 to Members through various promotional programmes.
• "Rollover"The total wagering amount a Member must complete before bonus funds can be withdrawn as cash.
• "Game"All Live Casino games, slots, Sports Betting, e-sports, and other categories available on the my99 platform.

To register and use the my99 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old at the time of registration.
• Is an individual who is legally capable of entering into a binding agreement.
• Not currently subject to any restriction or prohibition from using online gambling services.
• Register using accurate, complete, and up-to-date personal information — including your full name, an active Malaysian phone number, and a valid email address.
• Never previously held a my99 account that was terminated due to a breach of the Terms.

At the time of registration, you are required to provide an active Malaysian phone number for OTP verification. my99 reserves the right to request additional identity verification documents at any time, including a copy of your identification card, prior to processing withdrawals or in the event of any suspicious activity on your account.

My99 reserves the right to reject any registration application at its sole discretion, without being required to provide a reason.

All financial transactions on my99 are conducted in Malaysian Ringgit (MYR). This platform accepts deposits and processes withdrawals through approved Malaysian payment methods only.

Accepted Payment Methods:

• Touch 'n Go eWallet
• GrabPay
• DuitNow
• Boost
• ShopeePay
• FPX Internet Banking – Maybank2u
• FPX Internet Banking – CIMB Clicks

Players are responsible for ensuring that the payment method details registered on their account are in their own name. my99 will not process withdrawals to any bank account or e-wallet that does not belong to the account holder. Any attempt to use a third-party payment method may result in a temporary account suspension while verification is carried out.

My99 reserves the right to request supporting documents for any withdrawal exceeding a specified threshold, as part of its applicable anti-money laundering (AML) procedures. This process may require an additional 1 to 3 business days.

My99 offers its members a variety of bonus and promotion programs from time to time, including a Welcome Bonus, Daily Deposit Bonus, Weekly Cashback, Daily Sports Rebate, Friend Referral Bonus, and special festive promotions. All bonuses are subject to the following terms:

• Each bonus comes with a rollover terms (wagering requirement) that must be met before bonus funds or any winnings derived from them can be withdrawn. Rollover rates vary by promotion type and are stated in the description of each promotion.
• Only one active deposit bonus is permitted at a time. Claiming a new bonus before the current bonus rollover is completed may result in the forfeiture of the existing bonus.
• The Welcome Bonus may only be claimed once per new player and is non-transferable to other players.
• My99 reserves the right to withdraw, cancel, or modify any promotion at any time, with or without prior notice.
• Bonus system abuse — including arbitrage betting, using multiple accounts to claim the same bonus, or wagering strategies designed to exploit promotions — is strictly prohibited.

Rollover Contribution Rates by Game Category:

All games available on the my99 platform – including live baccarat, roulette, blackjack, live casino, slots, Malaysia Super League and EPL football betting, and e-sports – are operated in accordance with international industry-standard rules. The specific rules for each game are displayed within the respective game interface.

Game results on my99 are final and may not be disputed, except in cases where a clear technical error can be substantiated through system records. In such cases, my99 reserves the right to:

• Cancels the affected game rounds and refunds the wagers to the players.
• Correcting any payment errors and recovering any excess amounts that have been credited.
• Temporarily suspending games for maintenance or technical improvement purposes.

Betting limits for each game and table are set by my99 and the respective game providers. These limits are subject to change at any time without prior notice. Players are encouraged to check the betting limits displayed within the game before playing.

My99 uses a Random Number Generator (RNG) that has been independently verified and certified for all slots and digital table games, ensuring fair and random outcomes. Live Casino games are operated in real time by live human dealers and broadcast via live stream.

You are solely responsible for:

• Keep your my99 account login credentials confidential at all times, including your username, password, and OTP codes.
• Ensuring that your account is not accessed by any other individual, including family members or friends.
• Notify my99 immediately if you suspect that your account has been accessed without authorisation.
• Ensuring that the device used to access my99 is secure and free from malicious software.

My99 shall not be held liable for any financial loss or other damages arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

For added security, my99 recommends that players:

• Use a strong, unique password that is different from passwords used on other platforms.
• Enable two-factor authentication (2FA) if available in your account settings.
• Log out of your account after each gaming session, especially when using a shared device.
• Do not access your my99 account over unsecured public Wi-Fi networks.

The following actions are strictly prohibited on the my99 platform and may result in immediate account termination without refund of any remaining balance:

• Fraud & Forgery: Providing false information during registration or identity verification, including the use of another person's identity.
• Money Laundering: Using the my99 platform for money laundering, terrorist financing, or any other unlawful financial activity.
• Bonus Abuse: Using multiple accounts, side-betting strategies, or any other method designed to unfairly exploit the my99 bonus system.
• Hacking & Technical Interference: Any attempt to hack, modify, or disrupt the normal operation of the my99 platform.
• Collusion: Colluding with other players or my99 staff to gain an unfair advantage in any game.
• Abusive Language: Using abusive, threatening, or harassing language toward my99 customer service staff or other players.

My99 reserves the right to suspend, restrict, or terminate any player's account at any time for the following reasons:

• Violation of any part of these Terms.
• Suspected fraudulent activity or attempted money laundering.
• Abuse of the bonus or promotions system.
• Failure to complete identity verification within the required timeframe.
• At the player's own request (voluntary closure).
• At the request of the relevant authorities.

Players who wish to voluntarily close their account may do so by contacting my99 customer support. Valid deposit balances (excluding any bonus funds that have not met their rollover requirements) will be processed for withdrawal within 5 business days of the account closure request being received and verified.

Should an account be terminated due to a breach of the Terms, my99 reserves the right to forfeit all funds in that account, including deposits and winnings, depending on the nature and severity of the violation.

My99 shall not be liable for any losses or damages, whether direct or indirect, arising from:

• Service disruptions caused by platform maintenance, server failures, or technical issues beyond my99's control.
• Delays or processing failures in deposits or withdrawals caused by third-party payment providers.
• Losses arising from betting or gaming decisions made by the player themselves.
• Unauthorised access to a player's account resulting from the player's own failure to safeguard their login credentials.
• Any inaccuracies, errors, or omissions in content provided by third parties within the my99 platform.

My99 takes responsible gambling seriously. Our platform provides a range of tools to help players manage their gaming activity in a smarter, more responsible way:

• Deposit Limit: Players may set daily, weekly, or monthly deposit limits through their account settings.
• Loss Limit: Players may set a maximum loss limit for a specified period of time.
• Session Limit: Players may set a time limit on the duration of each playing session.
• Play Break: Players may take a temporary break from play ranging from 24 hours up to 30 days.
• Self-Exclusion: Players may self-exclude from the my99 platform either for a set period or permanently.

All games on the my99 platform are strictly for players aged 18 and above. Betting should be treated as a form of entertainment, not as a source of income or a solution to financial difficulties. If you feel that your gaming activity is beginning to affect your life, please seek professional help.

For more information on self-control tools and available support resources, please visit the Responsible Gambling us.

My99 reserves the right to update or amend these Terms & Conditions at any time. Where material changes are made, my99 will notify members via their registered email address or through an in-platform notification at least 7 days before the changes take effect, except in urgent circumstances.

Continued use of the my99 platform after the effective date of any changes constitutes acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account before they take effect.

These Terms are governed by and interpreted in accordance with applicable law. Any dispute arising in connection with these Terms shall first be referred to amicable negotiation. Should negotiations fail, the dispute will be referred to the dispute resolution process established by my99.