my99 Official Documents
My99 takes your privacy seriously. This policy explains transparently how we collect, use, store, and protect the personal information of every member using the my99 platform in Malaysia.
This is the foundation of how my99 manages your data — transparently, securely, and in full compliance with strict data protection standards for players in Malaysia.
All personal information and financial transaction data transmitted between your device and my99's servers is protected by 256-bit SSL encryption — the highest security standard used by leading financial institutions worldwide, including Malaysia's major banks.
My99 has never sold, rented, or traded your personal information to any third party for marketing or commercial purposes, and never will. Your data belongs to you — we use it solely for the purposes clearly stated in this Privacy Policy.
Only my99 employees who require access to your data to perform their duties — such as the customer support and finance teams — are permitted to access member personal information. All access is logged and continuously monitored to prevent misuse.
You have the right to access, review, and request corrections to any personal information we hold about you at any time. Requests may be made through your my99 account settings or by contacting our privacy team directly by email.
When your account is closed, you have the right to request deletion of your personal information from my99's records, subject to applicable legal retention requirements. my99 will process deletion requests within 30 days of receiving them.
You may opt out of receiving any marketing communications from my99 at any time via the unsubscribe link in any email or through the notification settings in your account. Opting out of marketing will not affect important transactional notifications related to your account.
Welcome to my99's Privacy Policy. This document explains clearly and transparently how my99 ("Platform", "We") collects, processes, uses, stores, and protects your personal information ("Personal Data") when you register and use the my99 platform at https://my99-bangla.com.
Your privacy is our priority. my99 operates with full commitment to ensuring that every piece of personal information you entrust to us is handled responsibly, transparently, and in compliance with applicable data protection standards. This Privacy Policy is written in Bahasa Melayu to make it easier for all Malaysian players on the my99 platform to understand.
Policy Acceptance: By registering an account or continuing to use the my99 platform, you acknowledge that you have read and understood this Privacy Policy and agree to how we collect and process your Personal Data as described herein. If you do not agree, please discontinue your use of the my99 platform.
This Privacy Policy applies to all services operated under the my99 platform, including the website, mobile web application, and all our official communication channels such as email, live chat, and WhatsApp. This Policy should be read together with Terms & Conditions my99, which forms the entire agreement between you and us.
My99 collects various types of information from members to enable us to provide a safe, effective service that meets applicable legal requirements. The types of information collected are as follows:
| Data Category | Sample Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, date of birth, identification number (MyKad) | Registration form, KYC verification |
| Contact Data | Malaysian phone number, email address | Registration form, account profile |
| Financial Data | EWallet details, bank account number, deposit/withdrawal history in MYR | Deposit/withdrawal processing |
| Game Data | Betting history, games played, wins/losses | Automatically via platform activity |
| Technical Data | IP address, device type, web browser, general location | Automatic system logs |
| Communication Data | Live chat session records, support emails, complaint history | Customer support interactions |
My99 does not collect sensitive information such as biometric data, health information, religious beliefs, or political affiliations. We only collect data that is strictly necessary to provide the platform's services to you.
All deposits and transactions on my99 are in the currency Malaysian Ringgit (MYR) via Malaysian local payment methods only – including Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u (FPX), and CIMB Clicks (FPX). These payment method details are stored with full encryption protection and are not visible to any party other than the approved payment processing system.
My99 uses your Personal Data only for legitimate purposes to which you have given implied or explicit consent. Below is a full list of the purposes for which your data is used:
Data Minimisation Principle: my99 adheres to the principle of data minimisation — we collect and process only the Personal Data genuinely necessary for the stated purposes. We do not collect excessive or irrelevant data beyond the scope of the services we provide.
My99 does not sell, rent, or share your Personal Data with third parties for their own marketing purposes. However, in the course of operating the platform, there are certain situations where Personal Data may be shared with approved parties:
All third parties that receive my99 members' Personal Data are contractually bound to protect that information to a standard equal to or higher than that applied by my99. my99 will not permit any third party to use your Personal Data for purposes other than those specified in their service agreement with us.
My99 invests seriously in data security infrastructure to ensure your personal and financial information remains protected at all times. Our security measures include:
While my99 takes all reasonable steps to protect your Personal Data, no security system can be guaranteed 100% secure. In the event of a data breach affecting your information, my99 will notify you within the timeframe required by applicable law and take immediate action to contain the damage.
My99 retains your Personal Data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Throughout the active account period | Ongoing service provision |
| Transaction Records (MYR) | 7 years after the transaction | AML & tax legal obligations |
| KYC Identity Data | 5 years after account closure | Financial regulatory compliance |
| Communication Logs | 3 years | Complaint resolution & audit |
| Technical Data (Logs) | 90 days | Security & troubleshooting |
| Marketing Data | Until you unsubscribe | Your marketing consent |
When your Personal Data is no longer required, my99 will securely delete it using methods that ensure the data cannot be recovered. This includes secure digital deletion and physical destruction of storage media where applicable.
As a registered my99 player in Malaysia, you have important rights regarding your Personal Data. my99 is committed to facilitating the exercise of these rights promptly and without unnecessary obstacles:
You have full control over your Personal Data. Below are all the rights you may exercise at any time.
You may request a copy of all Personal Data that my99 holds about you. Requests will be processed within 30 days and delivered in a readily readable format.
If any information we hold about you is inaccurate or incomplete, you have the right to request an immediate correction through your my99 account profile settings.
You may request the deletion of your Personal Data when it is no longer required, subject to applicable legal retention requirements. Requests are processed within 30 days.
In certain circumstances, you may request that we restrict the processing of your Personal Data — for example, while you are contesting the accuracy of that data.
You may request your Personal Data in a structured, machine-readable format for transfer to another service provider where applicable.
You may object to the processing of your Personal Data for direct marketing purposes at any time. Your objection will be acted on immediately without affecting your core services.
How to Exercise Your Rights: To exercise any of the privacy rights above, you may contact the my99 Privacy Officer by email at support@my99-bangla.com by stating the right you wish to exercise along with your account information for identity verification. my99 will process your request within 30 days of receipt. If we require additional time, we will inform you in advance.
My99 uses cookies and similar tracking technologies to improve your experience on the platform, maintain security, and analyse usage. The following types of cookies are used:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect your ability to use some features of the my99 platform fully.
The my99 platform is for players aged 18 and above only. my99 does not knowingly collect Personal Data from children under the age of 18. If we discover that Personal Data from an underage child has been collected without the required consent, we will take immediate steps to delete that information and terminate the account in question.
If you are a parent or guardian who believes your child under the age of 18 has registered a my99 account, please contact us immediately at support@my99-bangla.com. my99 will investigate and take appropriate action promptly, including account closure and deletion of all related data.
The my99 platform may contain links to third-party websites or applications — such as the official Malaysia Super League website, local sports news channels, or game provider websites — for informational convenience only. my99's Privacy Policy applies solely to the my99 platform and does not cover the privacy practices of any third-party websites or services you may access through those links.
My99 is not responsible for the privacy practices or content of third-party websites. You are advised to read the Privacy Policy of each third-party website you visit separately before providing any personal information to them.
My99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When material changes are made, my99 will notify you via:
Continued use of the my99 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
Current Version: This version of the Privacy Policy takes effect from January 2026. This is the latest version and supersedes all previous versions. If you have any questions about the changes made, please contact the my99 privacy team.
If you have any questions or concerns, or wish to exercise your privacy rights, please contact the my99 Privacy & Data Protection team through the following channels:
The most frequently asked questions from Malaysian players about privacy and data protection at my99.
All your personal information and financial transactions on my99 are protected with 256-bit SSL encryption. my99 will not share, sell, or disclose your data to any third party without your consent, except as described in this Privacy Policy. For more information about your rights, please read Terms & Conditions us. For privacy enquiries, contact us at support@my99-bangla.com.
My99 takes your privacy as seriously as we take platform security – with no shortcuts and no compromises. Register now and enjoy a safe gaming experience, with a Welcome Bonus of up to RM500.
By registering, you agree to my99's Privacy Policy and Terms & Conditions. Please gamble responsibly. 18+.